Its Not About The Nail

Here’s a good video on Active Listening. In Mediation or Conflict Resolution in general, its good for parties to listen to each other. However, its not just listening that is important but active listening or empathizing with the speaker helps to facilitate the resolution of the conflict at hand.


Active Listening — Developing Your Communication Skills, Free Management Ebook

This free eBook describes what active listening is and how it can make you a more effective manager.

Talking to other people one-to-one makes up a significant proportion of the total amount of communication that you are involved in each day. Active listening will reduce the chance of misunderstandings, help to solve problems, and allow you to take advantage of opportunities you may have previously missed.

Offered Free by: Free Management Ebooks