Its Not About The Nail

Here’s a good video on Active Listening. In Mediation or Conflict Resolution in general, its good for parties to listen to each other. However, its not just listening that is important but active listening or empathizing with the speaker helps to facilitate the resolution of the conflict at hand.

Is the facilitative approach useful in mediating commercial disputes? | Lexology

Is the facilitative approach useful in mediating commercial disputes? | Lexology

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